Veterinary Receptionist - Brecksville, OH

Vetcor • Brecksville, OH

4d

About The Position

Bartels Pet Hospital is seeking a Veterinary Receptionist to serve as a welcoming first point of contact for clients and patients. The practice is a well-established, three-doctor hospital focused on patient care, customer service, teamwork, and a supportive “better together” culture. The role is part-time, with negotiable compensation based on experience. The schedule is Monday through Friday with rotating Saturdays, and 6-hour and 10-hour shifts are available. Veterinary front-desk experience is helpful but not required.

The receptionist greets clients and patients, manages visits and appointments, handles payments and records, communicates with clients and the medical team, and helps the hospital run smoothly. The role also calls for compassionate support during difficult situations, including end-of-life visits.

The hospital describes its workplace as supportive and inclusive, with mentoring, flexible scheduling, team activities, and professional development. Benefits vary by eligibility and include retirement matching, tuition support, paid time off, pet discounts, and other programs. Some benefits are limited to full-time employees.

Requirements

• Customer service experience.
• Friendly, professional, and upbeat communication style.
• Strong organization and attention to detail, particularly with scheduling and payments.
• Comfort using computers and multitasking in a fast-paced environment.
• Compassion for pets and the people who love them.
• Team-first attitude suited to the hospital’s “better together” culture.
• Availability Monday through Friday and on rotating Saturdays.

Nice To Haves

• Veterinary receptionist or front-desk experience.

Responsibilities

• Greet clients and patients and manage check-in and check-out.
• Answer phones and schedule appointments accurately and efficiently.
• Prepare invoices and process client payments accurately.
• Communicate with clients in a friendly and professional manner, both in person and by phone.
• Update client and patient records and relay messages to the medical team.
• Handle prescription and food refill requests.
• Coordinate with doctors and technicians to help keep the day running smoothly.
• Support clients compassionately during emotional moments, including end-of-life visits.

Benefits

• 401(k) matching and Roth Retirement Savings Plan.
• Tuition support program.
• Referral bonus program.
• Flexible Spending Account (full-time only).
• 529 Savings Plan.
• Medical, dental, and vision insurance (full-time only).
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members (full-time only).
• Up to three weeks of full pay for the birth or adoption of a child after one year of service, subject to stated eligibility and state paid-family-leave limitations.
• Sick time and paid time off.
• Free or discounted lab work for employee pets.
• Pet discounts on services and products.
• Pet food discount program.
• Quarterly team rewards bonus program.
• Professional development opportunities.
• Continuing education allowance.
• Uniform allowance.
• Six paid holidays (full-time only).
• Employee Assistance Program.
• Employee discount program.
• Occasional meals, coffee runs, and ice cream parties.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed