Veterinary Receptionist - Oberlin, OH
About The Position
Douds Veterinary Hospital, a small animal practice in Oberlin, Ohio, is hiring a full-time Veterinary Receptionist. The role supports clients, patients, veterinarians, and technicians by providing welcoming, compassionate service and helping the hospital run smoothly. The schedule is a 4–5 day work week with rotating Saturdays. Salary is negotiable and based on experience. The hospital describes its environment as collaborative and team-oriented, with experienced teammates offering support and mentorship. The role provides opportunities for continued learning and professional development. Douds Veterinary Hospital and Vetcor state that diversity, equity, inclusion, and belonging are core values, and that they are committed to an inclusive, equitable workplace where team members can be authentic, feel they belong, and reach their full potential.
Requirements
- Excellent customer service and communication skills.
- Confidence handling high call volume and competing priorities.
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Comfort interacting with clients, patients, and team members.
- Basic computer skills and willingness to learn practice management software.
- Ability to remain calm, compassionate, and professional during emotional situations.
- Positive attitude and team-oriented mindset.
Nice To Haves
- Previous veterinary reception or animal hospital experience is strongly preferred.
Responsibilities
- Greet clients and patients warmly and professionally.
- Answer phones, route calls appropriately, and respond to client inquiries.
- Schedule appointments and help manage daily appointment flow.
- Check patients in and out while ensuring client and patient information is accurate.
- Collect payments and process invoices.
- Maintain accurate medical records and client information.
- Assist with prescription refill requests and routine follow-up communications.
- Coordinate with veterinarians and technicians to support efficient patient flow.
- Keep reception and waiting areas clean, organized, and welcoming.
Benefits
- Competitive pay, with compensation reflecting skillset and future performance.
- 401(k) matching and Roth Retirement Savings Plan.
- Flexible Spending Account (full-time only).
- 529 Savings Plan.
- Tuition support program (full-time only).
- Referral bonus program.
- Health insurance, including medical, dental, and vision (full-time only).
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only).
- Up to three weeks of full pay for the birth or adoption of a child for full-time employees after one year of service; this benefit does not apply in states with paid family leave programs.
- Sick time and paid time off.
- Free or discounted lab work for employee pets.
- Pet discounts on services and products.
- Pet food discount program.
- Quarterly team rewards bonus program.
- Professional development opportunities.
- Continuing education allowance.
- Uniform allowance.
- Six paid holidays (full-time only).
- Employee Assistance Program.
- Employee discount program.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
