Veterinary Receptionist - Oberlin, OH

Douds Veterinary Hospital • Oberlin, OH

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About The Position

Douds Veterinary Hospital, a small animal practice in Oberlin, Ohio, is hiring a full-time Veterinary Receptionist. The role is suited to a friendly, dependable person who enjoys working with people and pets and contributes to a collaborative, team-oriented environment. The schedule is a 4–5 day work week with rotating Saturdays. Salary is negotiable and based on experience.

The Veterinary Receptionist supports clients, patients, and the medical team by managing front-desk interactions, communications, appointments, payments, records, and reception-area upkeep. The hospital describes its workplace as supportive and collaborative, with opportunities for learning and professional development.

Requirements

• Excellent customer service and communication skills.
• Confidence handling high call volume and competing priorities.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort interacting with clients, patients, and team members.
• Basic computer skills and willingness to learn practice management software.
• Ability to remain calm, compassionate, and professional during emotional situations.
• Positive attitude and team-oriented mindset.

Nice To Haves

• Previous veterinary reception or animal hospital experience is strongly preferred.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer phones, route calls appropriately, and respond to client inquiries.
• Schedule appointments and help manage daily appointment flow.
• Check patients in and out and ensure client and patient information is accurate.
• Collect payments and process invoices.
• Maintain accurate medical records and client information.
• Assist with prescription refill requests and routine follow-up communications.
• Coordinate with veterinarians and technicians to support efficient patient flow.
• Keep reception and waiting areas clean, organized, and welcoming.

Benefits

• 401(k) matching and Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service; this benefit does not apply in states with paid family leave programs
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program
• Flexible compensation reflecting skillset and future performance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed