Veterinary Receptionist

Ark Veterinary Hospital & Urgent Care • Henrietta, NY

19d

About The Position

Ark Veterinary Hospital & Urgent Care is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and combines administrative accuracy with warmth and professionalism, including during sensitive or emotionally complex interactions. Candidates should have experience managing a high-volume front desk, remain calm under pressure, and provide consistent, high-quality customer service in a clinical setting.

This is a full-time position at a hospital open seven days a week. The schedule includes rotating weekends, some closing shifts, and some holidays. Employees may work three long shifts and one short shift to reach 40 hours, allowing for three days off each week. The hourly salary is $18–$20, based on skills, experience, and qualifications.

Ark Veterinary Hospital & Urgent Care has served the Henrietta and Rochester communities since 2018, providing care for dogs, cats, and exotic pets. The hospital offers general veterinary services and urgent care, including exotic-pet urgent care, and supports local shelters through spay/neuter services and veterinary care.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

• Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refills, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and ensure timely data entry in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan for full-time employees.
• Professional development opportunities.
• Employee pet discount.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed