Veterinary Receptionist
About The Position
The Veterinary Receptionist supports hospital operations by welcoming clients and patients, responding to questions and concerns, coordinating communications and appointments, and managing client check-in, check-out, and payments. Receptionists provide compassionate, discreet emotional support to clients during difficult situations and should be comfortable with a range of medical outcomes. The role requires weekend and evening availability and may involve exposure to unpleasant odors and noises, animal bites and scratches, animal waste, and potentially contagious diseases. The hospital is open 24/7 and provides emergency veterinary care using a range of onsite facilities and equipment, including exam rooms, a blood bank, pharmacy, surgical suite, critical care monitoring, radiology, laboratory analysis, and ultrasound. Employees have access to virtual and hands-on interactive training and continuing development.
Requirements
- At least 2 years of professional receptionist or customer service experience.
- Weekend and evening availability.
- Compassionate, calm, and able to work as part of a team.
- Ability to multitask.
- Strong communication skills.
- Highly organized and possess computer skills.
- Self-starter with a desire to continue advancing knowledge and skills.
- Must be able to withstand unpleasant odors and noises and may be exposed to bites, scratches, animal waste, and potentially contagious diseases.
Nice To Haves
- Veterinary receptionist experience is preferred but not required.
Responsibilities
- Maintain the visual appeal of the hospital reception area.
- Greet and welcome clients and patients.
- Answer questions and triage client concerns.
- Answer calls and emails and direct them to the appropriate party for resolution.
- Schedule appointments to maximize efficiency and daily flow.
- Check clients in and out and process payments.
- Offer friendly, compassionate, and discreet emotional support to clients during times of need.
Benefits
- Comprehensive benefits, including health, dental, vision, liability, 401(k), 401(k) matching, life and supplemental insurance, HSA, and FSA.
- Employee Assistance Program.
- Paid vacation and sick time for all employees.
- Paid bereavement program.
- Paid parental leave program.
- Competitive compensation.
- Continuing education allowance for licensed, registered, or certified roles.
- Tuition reimbursement for any AVMA-accredited veterinary technology program.
- Career development opportunities.
- Referral bonus program for most positions.
- Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
