Veterinary Receptionist - $1,000 SIGN ON BONUS FOR QUALIFIED CANDIDATES

Lakewood Animal Hospital (VA) • St. Augustine, FL

10d • $17 - $20 • Onsite

About The Position

Lakewood Animal Hospital is seeking a full-time Veterinary Receptionist in Locust Grove, Virginia. The role is a primary point of contact for clients and helps keep the hospital organized and running smoothly. The receptionist provides welcoming, professional service while supporting the client service and medical teams in a busy veterinary environment.

The schedule is three to four 10-hour shifts per week, generally from 7:45 AM to 6:00 PM, with no weekend shifts. Compensation is $17–$20 per hour, based on relevant experience and demonstrated skill. A $1,000 sign-on bonus is available after 60 days of successful employment for candidates with at least three years of relevant veterinary reception or veterinary client service experience within the last five years.

Previous veterinary or medical reception experience is preferred, though candidates with strong customer service experience who can learn quickly will also be considered. Lakewood Animal Hospital is a small animal veterinary practice serving Locust Grove and surrounding communities, offering preventive and wellness care, dentistry, surgery, diagnostics, illness and injury treatment, and daytime urgent care. The practice emphasizes high-quality medicine, clear communication, efficiency, teamwork, and exceptional client service, and is committed to an inclusive culture that celebrates diversity.

Requirements

• Reliable, professional, and able to work effectively as part of a team.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to maintain professional boundaries.
• Comfort communicating by phone, email, and in person throughout the workday.
• Ability to remain calm, organized, and professional during busy or stressful situations.
• Strong attention to detail and ability to follow established hospital protocols.
• Ability to manage multiple tasks and competing priorities in a fast-paced environment.
• Comfort learning veterinary terminology, medications, and basic medical concepts.
• Strong computer skills and comfort learning veterinary practice-management software.
• Understanding of confidentiality and accurate documentation.
• Enjoyment of working with both people and animals.

Nice To Haves

• Previous veterinary reception, veterinary hospital, medical reception, or other relevant customer service experience is preferred.
• At least three years of relevant veterinary reception or veterinary client service experience within the last five years qualifies candidates for the $1,000 sign-on bonus.

Responsibilities

• Greet clients and patients and provide a welcoming, professional experience.
• Answer a high volume of phone calls and assist clients with questions and requests.
• Schedule appointments based on patient needs and hospital protocols.
• Check clients and patients in and out for appointments.
• Collect payments and accurately process financial transactions.
• Maintain accurate client and patient information in medical records.
• Manage incoming emails, prescription requests, medical record requests, and other client communications.
• Communicate effectively with veterinarians, technicians, assistants, and other team members.
• Obtain and organize medical records from other veterinary facilities.
• Provide clients with accurate information about hospital policies, scheduling, and services.
• Recognize urgent concerns and communicate them appropriately to the medical team.
• Maintain an organized reception area and complete assigned administrative tasks.
• Handle sensitive or difficult client interactions professionally and respectfully.
• Balance multiple priorities while maintaining accuracy and attention to detail.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Retirement benefits
• Employee discounts on veterinary care and products
• Opportunities for professional development and continued learning
• $1,000 sign-on bonus for eligible candidates after 60 days of successful employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed