Veterinary Receptionist - $1,000 SIGN ON BONUS FOR QUALIFIED CANDIDATES

Veterinary Practice Partners • St. Augustine, FL

10d • $17 - $20 • Onsite

About The Position

Lakewood Animal Hospital is seeking a full-time Veterinary Receptionist in Locust Grove, Virginia. The receptionist serves as a primary point of contact for clients and supports an organized, efficient hospital. The role suits a dependable, professional person with strong communication skills who can stay composed and organized in a busy veterinary environment. Previous veterinary or medical reception experience is preferred, though candidates with strong customer service experience who can learn quickly will also be considered.

The schedule is three to four 10-hour shifts per week, generally from 7:45 AM to 6:00 PM, with no weekend shifts. Compensation is $17–$20 per hour, depending on relevant experience and demonstrated skill level. Qualified candidates may receive a $1,000 sign-on bonus after 60 days of successful employment; eligibility requires at least three years of relevant veterinary reception or veterinary client service experience within the last five years.

Requirements

• Be reliable, professional, and able to work effectively as part of a team.
• Have excellent verbal and written communication skills.
• Provide strong customer service while maintaining professional boundaries.
• Be comfortable communicating by phone, email, and in person throughout the workday.
• Remain calm, organized, and professional during busy or stressful situations.
• Have strong attention to detail and follow established hospital protocols.
• Manage multiple tasks and competing priorities in a fast-paced environment.
• Be comfortable learning veterinary terminology, medications, and basic medical concepts.
• Have strong computer skills and be comfortable learning veterinary practice-management software.
• Understand the importance of confidentiality and accurate documentation.
• Enjoy working with both people and animals.

Nice To Haves

• Previous veterinary reception, veterinary hospital, medical reception, or other relevant customer service experience is preferred.

Responsibilities

• Greet clients and patients and provide a welcoming, professional experience.
• Answer a high volume of phone calls and assist clients with questions and requests.
• Schedule appointments appropriately based on patient needs and hospital protocols.
• Check clients and patients in and out for appointments.
• Collect payments and accurately process financial transactions.
• Maintain accurate client and patient information in the medical record.
• Manage incoming emails, prescription requests, medical record requests, and other client communications.
• Communicate effectively with veterinarians, technicians, assistants, and other team members.
• Obtain and organize medical records from other veterinary facilities.
• Provide clients with accurate information regarding hospital policies, scheduling, and services.
• Recognize urgent concerns and communicate them appropriately to the medical team.
• Maintain an organized reception area and complete assigned administrative tasks.
• Handle sensitive or difficult client interactions professionally and respectfully.
• Balance multiple priorities while maintaining accuracy and attention to detail.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Retirement benefits
• Employee discounts on veterinary care and products
• Opportunities for professional development and continued learning
• $1,000 sign-on bonus for qualified candidates after 60 days of successful employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed