Veterinary Receptionist

Calusa Veterinary Center•Boca Raton, FL

About The Position

Calusa Veterinary Center is seeking a dedicated, client-focused Veterinary Receptionist to support clients and patients at a full-service animal hospital in Boca Raton. Candidates with transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments are encouraged to apply. Veterinary-specific knowledge is not required; onboarding and training will cover veterinary workflows, software, and medical terminology. The role involves welcoming clients and patients, managing calls and appointments, handling checkout and payments, maintaining records, communicating with clinical staff, and keeping the reception area organized. The receptionist should be composed under pressure, have an affinity for animals, and be able to support clients in emotionally demanding situations. This is a full-time position working 32–40 hours per week, with a flexible schedule that requires nights, days, and weekends. Salary is $18–$22 per hour, depending on skills, experience, and qualifications.

Requirements

At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
Strong organizational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment.
Proficiency in Microsoft Office and comfort learning new software and workflows.
Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

Experience in a veterinary clinic, animal care facility, or medical office.
Familiarity with veterinary or medical terminology.
Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
Answer and manage a multi-line telephone system, directing calls and responding to questions about scheduling, services, and general information.
Complete client checkout, including processing payments, posting charges, and scheduling future appointments.
Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
Enter data accurately and maintain organized records in the practice management system after onboarding and training.
Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
Maintain a clean, organized, and welcoming reception and waiting area.