Veterinary Receptionist

Animal Hospital of Dunedin • Dunedin, FL

4d • $17 - $19

About The Position

Animal Hospital of Dunedin is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for clients and their pets. The role contributes to the overall client experience and balances administrative accuracy with warmth across routine and sensitive interactions. Candidates should have experience managing a high-volume front desk, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting.

The receptionist greets and checks in clients and patients, manages appointments and telephone inquiries, processes payments, maintains electronic medical records, and coordinates communications with the clinical team. The position also involves communicating care information compassionately, including in emotionally sensitive situations, and maintaining an organized reception and waiting area.

The stated schedule is Monday, Tuesday, Thursday, and Friday from 8 AM to 6 PM; Wednesday from 8 AM to 8 PM; and alternating weekends, with Saturday hours from 8 AM to 2 PM and Sunday hours from 8 AM to 12 PM. Salary is $17.00–$19.00, dependent on skills and experience.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet are preferred.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and ensure timely data entry in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan for full-time employees.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed