Veterinary Receptionist
About The Position
Olde Towne Animal Hospital is hiring a dedicated, client-focused Veterinary Receptionist. Candidates with transferable experience in human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service are welcome. The role calls for composure under pressure, an affinity for animals, and the interpersonal skills to support clients in a range of situations, including emotionally demanding ones. Veterinary-specific knowledge is not required; onboarding and training are provided. The receptionist welcomes clients and patients, handles calls and appointments, processes check-outs and payments, maintains records, communicates with clinical staff, and keeps the reception area organized. The position is full-time, with variable weekdays and required alternating Saturdays. Standard weekday shifts are 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m.; Saturday shifts are 8:00 a.m.–5:00 p.m. Salary is $22–$25 per hour, based on skills, experience, and qualifications.
Requirements
- At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
- Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and comfort learning new software and workflows.
- Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
- Genuine affinity for animals and comfort working in a clinical setting.
- Availability for variable weekdays and alternating Saturday shifts.
Nice To Haves
- Experience in a veterinary clinic, animal care facility, or medical office.
- Familiarity with veterinary or medical terminology.
- Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
Responsibilities
- Greet and check in clients and patients, collect intake information, and confirm appointment details.
- Answer and manage a multi-line telephone system, directing calls and responding to inquiries about scheduling, services, and general information.
- Perform client check-out, including processing payments, posting charges, and scheduling future appointments.
- Provide composed and compassionate service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
- Enter data accurately and maintain organized records in the practice management system after onboarding and training.
- Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
- Maintain a clean, organized, and welcoming reception and waiting area.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- 401(k) plan for full-time employees.
- Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology.
- Professional development opportunities.
- Employee pet discount.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
