Veterinary Receptionist

Riverbank Animal Hospital•Kinston, NC

19d•Onsite

About The Position

Riverbank Animal Hospital is seeking a dedicated, client-focused Veterinary Receptionist to support clients and patients in a full-service veterinary clinic in Kinston, North Carolina. Candidates with transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments are welcome. Veterinary-specific knowledge is not required; onboarding and training will cover veterinary workflows, software, and medical terminology. The role calls for composure under pressure, an affinity for animals, and the interpersonal skills to assist clients in emotionally demanding situations. This is a full-time position with four 10-hour shifts per week. The hospital operates Monday through Friday, 8:00 AM to 7:00 PM, and no weekend hours are required. Salary is $13.00–$15.00, dependent on experience and skills. Benefits include medical, dental, and vision insurance, paid time off, and a 401(k) plan for full-time employees, as well as structured onboarding, mentorship, and professional development opportunities.

Requirements

At least 1 year of experience as a veterinary receptionist.
Experience with veterinary practice management software.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet software.
Transferable experience from human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system, responding to inquiries about appointments, prescription refills, vaccination records, and general hospital information.
Complete client check-out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during sensitive situations such as euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Keep the reception area and waiting room clean and organized to support a positive client experience.