Veterinary Receptionist

Western Veterinary Partners•Shoreline, WA

11d•$18 - $19

About The Position

Shoreline Veterinary Hospital is seeking an outgoing Client Service Representative to join its team. As the face of the hospital, the representative welcomes visitors with warmth and compassion, fosters trust in the veterinary team, and helps maintain a welcoming atmosphere. The role involves scheduling and managing appointment flow, providing empathetic customer service while handling a multi-line phone system and in-person clients, processing financial transactions, answering inquiries, and sharing information about hospital services. It suits someone with fast-paced customer service experience who is friendly, outgoing, detail-oriented, able to multitask, and committed to teamwork. This is a full-time position. Availability is needed Tuesday, Wednesday, and Friday from 8:30 a.m. to 6 p.m., and every other Saturday from 9 a.m. to 1 p.m. Compensation is $18–$19 per hour. The hospital is a three-doctor small-animal practice providing routine soft-tissue surgery, dentistry, preventative care, and care for urgent cases, with personalized treatment plans.

Requirements

At least 1 year of experience in a customer service, reception, or client-facing role.
Excellent communication skills.
Ability to manage multiple phone lines.
Ability to schedule client appointments.
Friendly and outgoing manner, attention to detail, multitasking ability, and commitment to working in a team-focused environment.

Nice To Haves

Previous veterinary receptionist or healthcare-related front-desk experience.

Responsibilities

Greet visitors warmly and compassionately, helping create a welcoming atmosphere and foster trust in the veterinary team.
Schedule appointments and manage appointment flow.
Provide empathetic customer service to in-person clients while handling a multi-line phone system.
Process financial transactions.
Answer inquiries and provide information about hospital services.