Veterinary Receptionist

McCormick Animal Clinic•Nashville, TN

About The Position

McCormick Animal Clinic is a full-service animal clinic serving the Nashville, Tennessee (Donelson) area for over 30 years. The clinic provides comprehensive veterinary services, including wellness care, dental exams and X-rays, spay and neuter services, boarding, and grooming. The Veterinary Receptionist welcomes clients and patients, supports the flow of daily operations, and provides compassionate, discreet assistance to clients during difficult situations. The role requires comfort with a range of medical outcomes and exposure to unpleasant odors and noises, as well as possible bites, scratches, animal waste, and contagious diseases. Training and continuing development opportunities are available through virtual and hands-on interactive programs.

Requirements

Customer service and receptionist duties are required.
Compassionate, calm, team-oriented, and able to multitask.
Strong communication skills.
Highly organized and possess computer skills.
Self-starter with a desire to continue advancing knowledge and skills.
Comfortable with various medical outcomes.
Able to withstand unpleasant odors and noises and possible exposure to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

At least one year of veterinary experience is preferred.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails, directing them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Offer clients friendly emotional support in a compassionate and discreet manner during times of need.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for any AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.