Veterinary Receptionist
About The Position
Fairview Heights Animal Clinic is seeking a dedicated, client-focused part-time Veterinary Receptionist. The role is open to candidates with transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided. The receptionist will welcome clients and patients, manage calls and appointments, process payments, maintain records, and communicate with clinical staff to support efficient daily operations. The role calls for composure under pressure, an affinity for animals, and the ability to support clients in a compassionate and professional manner, including during emotionally demanding situations. The schedule averages 20–30 hours per week and includes Wednesdays, Thursdays, and rotating Saturdays, with flexibility to work additional days as needed.
Requirements
- At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
- Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
- Strong organizational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment.
- Proficiency in Microsoft Office and comfort learning new software and workflows.
- Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
- Genuine affinity for animals and comfort working in a clinical setting.
Nice To Haves
- Experience in a veterinary clinic, animal care facility, or medical office.
- Familiarity with veterinary or medical terminology.
- Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
Responsibilities
- Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
- Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
- Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
- Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health.
- Perform accurate data entry and maintain organized records in the practice management system after onboarding and training.
- Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
- Maintain a clean, organized, and welcoming reception and waiting area.
Benefits
- 401(k) plan
- Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
- Professional development opportunities
- Employee pet discount
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
