Veterinary Receptionist
About The Position
Canobie Lake Veterinary Hospital is a five-doctor, full-service small-animal practice providing general medicine, surgery, and dentistry to dogs, cats, birds, and exotic animals. The practice operates three hospitals across Southern New Hampshire and is AAHA-accredited. It emphasizes compassionate, honest client care, education, efficient operations, and continued staff development. The hospital uses state-of-the-art equipment and a paperless records system. The Veterinary Receptionist maintains the reception area, welcomes clients and patients, answers questions, triages client concerns, and directs calls and emails to the appropriate staff. The role schedules appointments to support efficient daily operations, checks clients in and out, and processes payments. Receptionists also provide compassionate, discreet emotional support to clients during difficult situations and must be comfortable with a range of medical outcomes. The schedule is 10 a.m. to 6 p.m., Monday through Friday, with no weekends. The position may involve unpleasant odors and noises and exposure to bites, scratches, animal waste, and potentially contagious diseases. Training and continuing-development opportunities are available through virtual and hands-on interactive learning.
Requirements
- At least one year of veterinary experience is preferred.
- Compassionate, calm, and a team player.
- Able to multitask and communicate effectively.
- Highly organized and possesses computer skills.
- A self-starter with a desire to continue advancing knowledge and skills.
- Able to withstand unpleasant odors and noises and potential exposure to bites, scratches, animal waste, and contagious diseases.
Responsibilities
- Maintain the visual appeal of the hospital reception area.
- Greet and welcome clients and patients.
- Answer questions and triage client concerns.
- Answer calls and emails and direct them to the appropriate party for resolution.
- Schedule appointments to maximize efficiency and daily flow.
- Check clients in and out and process payments.
- Offer clients friendly emotional support in a compassionate and discreet manner during times of need.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Liability insurance
- 401(k)
- 401(k) matching
- Life and supplemental insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Employee Assistance Program
- Paid vacation and sick time for all employees
- Paid bereavement program
- Paid parental leave program
- Competitive compensation
- Continuing education allowance for licensed, registered, or certified roles
- Tuition reimbursement for an AVMA-accredited veterinary technology program
- Career development opportunities
- Referral bonus program for most positions
- Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
