Veterinary Receptionist

American Veterinary Group • Ocala, FL

9d • Onsite

About The Position

The Veterinary Receptionist maintains front-of-house duties in a fast-paced, multi-doctor animal hospital and helps provide outstanding patient care and client service. Duties vary by day and may include answering phone calls, scheduling appointments, greeting clients, maintaining required hospital paperwork, and reviewing invoices or discharge instructions. Clear communication and organizational skills are important for success.

This role requires regular on-site presence to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. The employer will consider reasonable accommodation requests in accordance with the ADA and applicable laws.

Requirements

• Prior customer service experience.
• Clear communication and organizational skills.
• Professionalism, dependability, and positive communication skills.
• Ability to multitask in a hands-on environment.
• Compassion and care for people and pets.
• Ability to work individually and as part of a team.
• Self-starter who can complete daily tasks without constant direction.
• Must be able to lift 40 lbs.
• Regular on-site presence is required as an essential function of the role.

Nice To Haves

• Energetic people-and-pet person with an excellent work ethic and social and organizational skills.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Answer phone calls.
• Schedule appointments.
• Greet clients.
• Maintain hospital-required paperwork.
• Review invoices or discharge instructions.
• Support patient care and respond to time-sensitive needs through regular on-site attendance.
• Collaborate with clinical teams and help maintain the safety and well-being of patients, clients, and staff.

Benefits

• Health care plan with medical, dental, and vision options.
• 401(k) match.
• Generous paid time off (PTO).
• Paid parental leave and paid maternity leave.
• One work/life balance day off.
• Short-term and long-term disability options.
• Supplemental insurance options.
• Discounted veterinary care.
• Scrub allowance.
• Hands-on and e-training.
• Professional growth opportunities.
• Tuition assistance for prospective Veterinary Technician students.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed