Veterinary Receptionist
About The Position
White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role contributes to the overall client experience by combining administrative accuracy with warmth across a wide range of interactions, including sensitive or emotionally complex situations. The successful candidate will have experience managing high-volume front desk operations, remain composed under pressure, and deliver consistent, high-quality customer service in a clinical setting. This is a full-time position. The hospital operates Monday through Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 5:00 PM. Shift times vary according to operational and staffing needs and may include 8:00 AM–5:00 PM, 9:00 AM–5:00 PM, 9:00 AM–7:00 PM, or 8:00 AM–8:00 PM. Candidates must be flexible and available for a variety of shifts during operating hours, including rotating Saturday coverage. Pay is $16.00–$17.00 per hour, based on skills, experience, and qualifications. White Oak Veterinary Clinic is a full-service veterinary hospital serving dogs, cats, and exotic pets in the White Oak, Pennsylvania community and surrounding area. Its staff provides veterinary care, surgical services, and pet dental care.
Requirements
- At least 1 year of experience as a veterinary receptionist.
- Experience with veterinary practice management software.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
- Flexibility and availability to work a variety of shifts during hospital operating hours, including rotating Saturday coverage.
Nice To Haves
- Experience with Cornerstone software is preferred.
- Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
- Answer and manage a multi-line telephone system, responding to questions about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during sensitive situations such as euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records and ensure timely data entry in the veterinary practice information management system.
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
- Maintain cleanliness and organization of the reception area and waiting room.
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance.
- Paid time off for full-time employees.
- 401(k) plan for full-time employees.
- Professional development opportunities.
- Employee pet discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
