Veterinary Receptionist
About The Position
Bucksport Veterinary Hospital is seeking a dedicated, client-focused Veterinary Receptionist. The role is open to candidates with transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service settings. Veterinary-specific knowledge is not required; onboarding and training will cover veterinary workflows, software, and medical terminology. The receptionist supports clients and patients at the front desk, handles calls, scheduling, check-out, records, and communication with clinical staff. The role calls for composure under pressure, an affinity for animals, and compassionate interpersonal skills, including when supporting clients in emotionally demanding situations. The position is full-time, Monday through Friday, typically four 10-hour shifts between 7:30 AM and 5:00 PM, with no weekend hours. Pay is $15.50–$20 per hour, based on skills, experience, and qualifications.
Requirements
- At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
- Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and comfort learning new software and workflows.
- Reliability, punctuality, and professionalism; ability to work independently and as part of a team.
- Genuine affinity for animals and comfort working in a clinical setting.
Nice To Haves
- Experience in a veterinary clinic, animal care facility, or medical office.
- Familiarity with veterinary or medical terminology.
- Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
Responsibilities
- Greet and check in clients and patients, collect intake information, and confirm appointment details.
- Answer and manage a multi-line telephone system; direct calls and respond to inquiries about scheduling, services, and general information.
- Perform client check-out, including processing payments, posting charges, and scheduling future appointments.
- Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
- Enter data accurately and maintain organized records in the practice management system after onboarding and training.
- Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
- Maintain a clean, organized, and welcoming reception and waiting area.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- 401(k) plan for full-time employees.
- Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology.
- Professional development opportunities.
- Employee pet discount.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
