Veterinary Receptionist

Hudson Highlands - Hopewell Junction • Hopewell Junction, NY

28d • $17 - $22

About The Position

Hudson Highlands Veterinary Medical Group is hiring a full-time Front-Desk Receptionist to serve as the first point of contact for veterinary clients and help set the tone for their visit. The role is suited to a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

The position averages 35–40 hours per week. Weekday shifts vary and include at least one evening shift per week until 7:00 PM, as well as rotating Saturday shifts from 9:00 AM to 4:00 PM. The hourly salary is $17–$22, determined by the candidate’s skills, experience, and qualifications.

Hudson Highlands Veterinary Medical Group is an AHHA-accredited practice with more than 50 years of service to its community and surrounding areas. Its modern, 11,000-square-foot main facility includes ultrasound and dental suites, endoscopy, separate specialty and general practice surgery suites, patient wards, a separate cat ward, an ICU, doctor offices, a radiology suite, a spacious treatment room, and a large reception area. The facility also has a class IV laser unit and a digital thermal imaging unit.

Requirements

• Basic knowledge of veterinary terminology and procedures.
• Ability to discuss sensitive topics, such as end-of-life care and financial matters, with empathy.
• Ability to maintain a calm, professional, and positive demeanor.

Nice To Haves

• Previous experience in a veterinary office is preferred.

Responsibilities

• Greet clients and their pets, complete appointment sign-in, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate accounting for service and product sales, handle payments, process credit and debit cards, and schedule future appointments.
• Answer client calls about appointments, hospital inquiries, medication refills, and other requests.
• Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Help maintain cleanliness and organization to ensure a positive client experience.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan for full-time employees.
• Professional development opportunities.
• Employee pet discount.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed