Veterinary Receptionist

Veterinary Practice Partners • Buffalo, NY

18d • $17 - $18

About The Position

West Side Pet Clinic is seeking a dedicated, client-focused full-time Veterinary Receptionist. Candidates may bring transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service settings. The ideal candidate remains composed under pressure, has a genuine affinity for animals, and can support clients through a range of experiences, including emotionally demanding situations. Veterinary-specific knowledge is not required; onboarding and training will be provided.

The position pays $17–$18 per hour, based on the candidate’s skills, experience, and qualifications. The schedule is 7:45 AM–5:00 PM, four days per week, with no weekend hours. West Side Pet Clinic is an AAHA-accredited clinic established in 2014 in Buffalo, NY, providing wellness care for dogs and cats, with a focus on preventative medicine and educating pet owners.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

• Experience in a veterinary clinic, animal care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Perform client check-out, including processing payments, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health.
• Enter data accurately and maintain organized records in the practice management system following onboarding and training.
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed