Veterinary Receptionist

Alliance Animal Health•Kronenwetter, WI

54d•$18 - $20•Onsite

About The Position

PAW Health Network is a 24-Hour Animal Care Center offering a wide range of services including walk-ins, routine preventative care, urgent care, and orthopedic services. We are driven by innovative processes and The Collaborative Process (TCP), which encourages open discussion for creative problem-solving. Our comprehensive training program supports personal and professional development for all team members, regardless of experience level. We are seeking a Caregiver Support Staff teammate for shifts from 2 pm to 11 pm.

Requirements

Ability to solicit, process, and integrate input from team members and administrators.
Ability to recognize areas of conflict or disagreement and deal with them through open and honest dialogue.
Ability to contribute to a positive work environment by treating others with fairness and respect.
Proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANA.
Compassionate and calm team player.
Strong communication skills.
Ability to multi-task.
Highly organized.
Possess computer skills.
Self-starter with the desire to continue to advance your knowledge and skillset.

Nice To Haves

Receptionist with a minimum of 1-year veterinary experience preferred.

Responsibilities

Solicit, process, and integrate input from team members and administrators.
Address areas of conflict or disagreement through open and honest dialogue.
Contribute to a positive work environment by treating others with fairness and respect.
Provide timely and professional communication with caregivers and coworkers.
Greet caregivers in a friendly and timely manner.
Receive incoming calls, provide available information, and route as needed.
Ensure caregiver information is recorded accurately and consistently.
Assist, coordinate, and/or perform appointment scheduling between caregivers and medical staff.
Assist incoming patients based on urgency of care and available staff resources.
Perform clerical duties, including filing, copying, faxing, linking, emailing, mailing, and scanning.
Process payments for invoices (cash, Care Credit, credit/debit cards, and checks).
Utilize the clinic's practice management software to finalize invoices, process refunds, and accurately record all sales.
Reconcile the cash drawer and all payment transactions against the system's end-of-day report.
Coordinate with the Medical Support Team to answer caregiver questions.
Understand hospital logistics to maintain efficiency and reduce costs.
Be a resource for inventory control to aid in loss prevention.
Ensure the front lobby remains clean throughout the shift.
Integrate into The Collaborative Process.
Attend regular Collaborative Meetings with members of the Collaborative & Supporting Role Teams.
Track progress through Core Training, and track issues and accomplishments as they arise.
Provide feedback on guidelines, processes, and policies with the intent to improve efficiency and effectiveness.
Attend departmental or All-Staff meetings.

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses