Veterinary Receptionist

Alliance Animal Health • Papillion, NE

7d • Onsite

About The Position

Urgent Pet Care is hiring a customer service representative to serve as a welcoming, reassuring first point of contact for families seeking emergency veterinary care. The role supports pet owners during stressful situations by helping them check in, answering questions, providing updates, and offering compassionate and discreet emotional support. The position works shifts at both the Papillion and Omaha locations and involves close coordination with the medical team to ensure clear, timely communication. Candidates should be comfortable with a range of medical outcomes and with the sights, sounds, and odors of an emergency veterinary setting.

Requirements

• Experience in customer service.
• Ability to work evenings, weekends, and holidays.
• Strong communication and multitasking skills, including the ability to remain calm and focused during busy situations.
• Strong organizational skills and computer skills.
• Self-starter with a desire to continue advancing knowledge and skills.
• Genuine interest in helping people and understanding the importance of pets to their families.
• Ability to withstand unpleasant odors and noises and possible exposure to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

• Veterinary or medical background; this is a bonus but is not required, and training is offered.

Responsibilities

• Greet clients kindly and empathetically in person and by phone.
• Help pet owners check in quickly and smoothly.
• Keep clients updated about their pets while they are receiving care.
• Manage records, payments, and paperwork accurately.
• Work closely with the medical team to ensure clear and timely communication.
• Offer compassionate, discreet support to families who may be scared, anxious, or overwhelmed.

Benefits

• Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
• 401(k) and 401(k) matching program.
• Employee Assistance Program.
• Paid vacation and sick time for all employees.
• Paid bereavement program.
• Paid parental leave program.
• Competitive compensation.
• Continuing education allowance for licensed, registered, or certified roles.
• Tuition reimbursement for any AVMA-accredited veterinary technology program.
• Career development opportunities.
• Referral bonus program for most positions.
• Additional benefits may be available, including personal pet discounts, holiday pay, uniform allowance, and bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed