Veterinary Receptionist

Calusa Veterinary Center • Boca Raton, FL

6d • $18 - $22

About The Position

Calusa Veterinary Center is seeking a dedicated, client-focused Veterinary Receptionist to support clients and clinical staff at its full-service animal hospital in Boca Raton. Candidates with transferable experience from human medical or dental offices, urgent care, emergency services, hospitality, or other high-volume customer service settings are welcome. Veterinary-specific knowledge is not required; onboarding, mentorship, and training in veterinary workflows, software, and medical terminology will be provided. The role calls for composure under pressure, an affinity for animals, and the ability to support clients through emotionally demanding situations.

This is a full-time position of 32–40 hours per week with a flexible schedule that requires availability for nights, days, and weekends. Pay is $18–$22 per hour, based on skills, experience, and qualifications.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

• Experience in a veterinary clinic, animal care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Complete client check-out, including processing payments, posting charges, and scheduling future appointments.
• Provide composed and compassionate service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
• Keep the reception and waiting area clean, organized, and welcoming.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off for full-time employees.
• 401(k) plan for full-time employees.
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology.
• Professional development opportunities.
• Employee pet discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed