Veterinary Receptionist

Ethos Veterinary Health•Woburn, MA

26d•$20 - $26•Onsite

About The Position

Massachusetts Veterinary Referral Hospital in Woburn, Massachusetts, is hiring a full-time Veterinary Receptionist for its Client Care team. The role is based in an evening emergency and specialty animal hospital environment and is suited to someone with strong customer service skills who can remain calm and organized in a fast-paced setting. As the first point of contact for clients and patients, the receptionist helps provide a positive experience through clear communication, compassion, and coordination with hospital teams. The position is scheduled Wednesday through Saturday, 11 a.m. to 9 p.m., with compensation of $20–$26 per hour based on experience and skillset. The hospital is a Level 1, 24-hour emergency, critical care, and specialty veterinary facility. Its 42,000-square-foot facility includes emergency and specialty services, multiple treatment wards, more than 20 exam rooms, and advanced diagnostic and surgical facilities. Ethos Veterinary Health is part of the NVA Group and operates a network of 140 specialty and emergency hospitals. The organization describes its hospitals as settings for learning, teaching, discovery, mentorship, and professional growth. Ethos is an equal opportunity employer and makes employment decisions based on qualifications, competence, merit, and business need.

Requirements

Strong customer service and communication skills and the ability to create a positive first impression.
Ability to multitask and stay organized in a fast-paced hospital environment.
Comfort handling sensitive conversations with compassion and professionalism.
Detail-oriented with strong administrative and computer skills.
Ability to collaborate with multiple departments and adapt to changing priorities.
Fluent English speaking and reading skills.

Nice To Haves

Previous client service, veterinary reception, or healthcare/front desk experience is preferred.
Veterinary or emergency hospital experience is a plus.

Responsibilities

Prepare for appointments by reviewing medical records, retrieving client files, and organizing required forms.
Complete and review documentation accurately to meet hospital and legal standards.
Enter client and patient information into the hospital system accurately and with attention to detail.
Admit and discharge patients while coordinating follow-up visits.
Collect payments and guide clients through payment options, including financing solutions.
Process pet insurance claims from start to finish.
Maintain a clean, welcoming front desk, lobby, restrooms, and bereavement spaces.
Support clients through urgent and emotional situations with empathy, professionalism, and clear communication.
Partner with emergency and specialty teams to provide a seamless client and patient experience.

Benefits

Continuing education and uniform allowance, plus free VetBloom access to RACE-approved continuing education.
Starting at three weeks of vacation and sick time.
Double pay for working a holiday.
Employee referral bonuses and employee pet discount.
Access to financial benefits for student loans, mortgages, and personal loans.
NVA Pet Resort discount and pet insurance discount.
Medical, dental, and vision coverage, plus HSA/FSA options.
Life and AD&D insurance, short- and long-term disability, critical illness, accident, and hospital indemnity insurance options.
401(k) with employer match.
Employee Assistance Program.