Veterinary Receptionist

Rockville•Rockville, MD

19d

About The Position

Caring Hands Animal Hospital Rockville is hiring a full-time Front-desk Receptionist to serve as the first point of contact for veterinary clients and help set the tone for their visit. The role is suited to a customer service professional who communicates clearly, excels in a fast-paced environment, and is passionate about animal care. The position includes a mix of eight-hour day and evening shifts, Monday through Friday during hospital operating hours of 7:00 AM to 8:00 PM, and requires availability every other Saturday from 7:30 AM to 4:00 PM. Salary is $18.00–$20.00 per hour, depending on skills and experience. Caring Hands describes its veterinary care as transparent, personalized, and rooted in trust. The team is guided by compassion, integrity, reliability, and mutual support, with the goal of creating a welcoming space where pets and their people feel seen, heard, and cared for.

Requirements

Previous experience as a veterinary receptionist is required.
Strong organizational and multitasking skills.
Ability to maintain a calm, professional, and positive demeanor.
Clear communication and the ability to excel in a fast-paced environment.
Availability to work a mix of eight-hour day and evening shifts Monday through Friday, and every other Saturday.

Responsibilities

Greet clients and their pets, complete appointment sign-in, confirm appointment details, and escort clients to exam rooms.
Ensure accurate accounting for service and product sales, handle payments, process credit and debit cards, and schedule future appointments.
Answer client calls about appointments, hospital inquiries, medication refills, and other requests.
Make outbound calls for appointment reminders and follow-ups.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Help maintain cleanliness and organization to support a positive client experience.