Veterinary Receptionist

Indian Tree Animal Hospital•Arvada, CO

18d

About The Position

Indian Tree Animal Hospital is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and combines accurate administrative work with warm, professional communication, including during sensitive or emotionally complex situations. Candidates should have experience managing a high-volume front desk, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting. The position requires availability Monday through Thursday from 7:00 AM to 8:30 PM, Fridays from 7:00 AM to 6:30 PM, and every other Saturday. The listed pay range is $21.00–$23.00 per hour, depending on skills and experience. Indian Tree Animal Hospital is an award-winning veterinary practice serving the Arvada, Colorado community since 1990. Its veterinary team provides clinical care and client service.

Requirements

At least 1 year of experience as a veterinary receptionist.
Experience with veterinary practice management software.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Availability Monday through Thursday 7:00 AM–8:30 PM, Fridays 7:00 AM–6:30 PM, and every other Saturday.

Nice To Haves

Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet software.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system, handling inquiries about appointments, prescription refills, vaccination records, and general hospital information.
Complete client check-outs by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in sensitive situations such as euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Maintain a clean and organized reception area and waiting room.