Veterinary Receptionist

Yorktown•Yorktown, VA

13d•Onsite

About The Position

Animal Emergency Center of Yorktown is an emergency and urgent care hospital in Yorktown, Virginia. The Veterinary Receptionist helps maintain the reception area and supports clients and patients by greeting them, responding to questions and concerns, managing communications, scheduling appointments, and processing check-ins, checkouts, and payments. The role includes offering compassionate, discreet emotional support to clients during difficult situations and requires comfort with a range of medical outcomes. The position may involve exposure to unpleasant odors and noises, animal bites or scratches, animal waste, and potentially contagious diseases. Training and continuing-development opportunities are available through virtual and hands-on interactive programs.

Requirements

At least one year of veterinary experience is preferred.
Be a compassionate and calm team player.
Ability to multitask.
Strong communication skills.
Be highly organized and possess computer skills.
Be a self-starter with a desire to continue advancing knowledge and skills.
Be able to withstand unpleasant odors and noises.
May be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

Prior veterinary experience of at least one year is preferred.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Provide friendly, compassionate, and discreet emotional support to clients during times of need.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Continuing education allowance for licensed, registered, or certified roles.
Tuition assistance program.
Access to a CVA/CVT/CVPM partnership through Penn Foster.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.