Veterinary Receptionist
About The Position
Stonecliff Animal Clinic of New Hampshire is a multi-doctor, full-service general practice that has provided veterinary care since 1990. The clinic is an AAHA- and USDA-accredited hospital and is part of the American Association of Feline Practitioners. Its services include preventative and wellness care, routine and complex surgery, ultrasound, dental care, and behavioral case management. The clinic emphasizes high-quality care, current client education, state-of-the-art equipment, and compassionate service. The Veterinary Receptionist maintains the appearance of the reception area; welcomes clients and patients; answers questions and triages client concerns; directs calls and emails to the appropriate person; schedules appointments to support efficient daily operations; checks clients in and out; and processes payments. Receptionists also provide clients with friendly, compassionate, and discreet emotional support during difficult situations and should be comfortable with varied medical outcomes. Training and continuing development are available through virtual and hands-on opportunities.
Requirements
- Compassionate, calm, team-oriented, and able to multitask.
- Strong communication skills.
- Highly organized and able to use computers.
- Self-starter with a desire to advance knowledge and skills.
- Able to withstand unpleasant odors and noises; may be exposed to bites, scratches, animal waste, and potentially contagious diseases.
Nice To Haves
- At least one year of veterinary experience is preferred.
Responsibilities
- Maintain the visual appeal of the hospital reception area.
- Greet and welcome clients and patients.
- Answer questions and triage client concerns.
- Answer calls and emails and direct them to the appropriate party for resolution.
- Schedule appointments to maximize efficiency and daily flow.
- Check clients in and out and process payments.
- Provide friendly, compassionate, and discreet emotional support to clients during times of need.
Benefits
- Health, dental, and vision insurance
- Liability insurance
- 401(k) and 401(k) matching
- Life and supplemental insurance
- Health savings account (HSA) and flexible spending account (FSA)
- Employee Assistance Program
- Paid vacation and sick time for all employees
- Paid bereavement program
- Paid parental leave program
- Continuing education allowance for licensed, registered, or certified roles
- Tuition reimbursement for an AVMA-accredited veterinary technology program
- Career development opportunities
- Referral bonus program for most positions
- Potential additional benefits, such as personal pet discounts, holiday pay, uniform allowance, and bonuses
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
