Veterinary Receptionist
About The Position
Parker Center Animal Clinic is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for clients and their pets. The role contributes to the overall client experience and requires balancing accurate administrative work with warmth and professionalism, including during sensitive or emotionally complex interactions. Candidates should have experience handling high-volume front desk operations, remain calm under pressure, and provide consistent customer service in a clinical setting. The position requires availability Monday through Friday between 6:30 AM and 6:30 PM, with occasional rotating Saturdays from 7:30 AM to 2:30 PM. Candidates must be able to work four 10-hour shifts per week. The salary is $19–$22 per hour, based on skills, experience, and qualifications, with a $500 sign-on bonus paid in two installments: $250 after 90 days and $250 after six months. Parker Center Animal Clinic is an AAHA-accredited and Cat-Friendly Practice focused on compassionate, high-quality care for clients and patients.
Requirements
- At least one year of experience as a veterinary receptionist.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Demonstrated customer service skills and the ability to handle high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
- Availability Monday through Friday between 6:30 AM and 6:30 PM, with occasional rotating Saturdays from 7:30 AM to 2:30 PM; ability to work four 10-hour shifts per week.
Nice To Haves
- Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
Responsibilities
- Greet and check in clients and patients; verify and update medical records; and confirm appointment details using practice management software.
- Answer and manage a multi-line telephone system, responding to questions about scheduling, prescription refills, vaccination records, and general hospital information.
- Complete client check-outs by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and support efficient patient flow.
- Maintain a clean and organized reception area and waiting room.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan for full-time employees
- Professional development opportunities
- $500 sign-on bonus, with $250 paid after 90 days and $250 after six months
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
