Veterinary Receptionist

Alliance Animal Health•Fayetteville, AR

12d•Onsite

About The Position

Wedington Animal Hospital is a well-established, progressive, 12-doctor general practice in Fayetteville, Arkansas. Its services include wellness and preventative care, urgent and emergency care, critical care, general and orthopedic surgery, internal and external medicine, diagnostic imaging, dentistry, ultrasound, an in-house laboratory and pharmacy, cold therapy laser, boarding, and grooming. The Veterinary Receptionist helps maintain the reception area's appearance and provides a welcoming, compassionate point of contact for clients and patients. The role includes responding to questions and client concerns, routing calls and emails, scheduling appointments to support efficient daily flow, checking clients in and out, and processing payments. Receptionists may provide discreet emotional support to clients during difficult situations and must be comfortable with various medical outcomes. Training and continuing development opportunities are available. The work may involve unpleasant odors and noises and exposure to bites, scratches, animal waste, and potentially contagious diseases. Starting pay is $14 per hour, with the amount depending on experience. Benefits may vary by employment status.

Requirements

Compassionate, calm, team-oriented, and able to multitask.
Strong communication skills.
Highly organized and possess computer skills.
Self-starter with a desire to continue advancing knowledge and skills.

Nice To Haves

At least one year of veterinary experience is preferred.
Experienced receptionist.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails, directing them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Offer friendly emotional support to clients in a compassionate and discreet manner during times of need.

Benefits

Health, dental, and vision coverage.
Liability insurance.
401(k) and 401(k) matching program.
Life and supplemental insurance.
Health Savings Account (HSA) and Flexible Spending Account (FSA).
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for an AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.