Veterinary Receptionist

Veterinary Practice Partners • Southampton, PA

10d

About The Position

Family Pet Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The position contributes to the overall client experience by combining accurate administrative work with warmth and professionalism, including in sensitive or emotionally complex situations. The successful candidate will have experience managing a busy front desk, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting.

Family Pet Clinic is an AAHA-accredited, full-service veterinary practice with locations in Southampton and Feasterville and a new facility in Horsham. The practice has served the community for over 25 years and provides wellness and preventive services, dentistry, diagnostics, surgery, laser therapy, and senior pet care. Its veterinarians, technicians, and support staff emphasize exceptional patient care, collaboration, communication, and a welcoming experience for pets and their owners.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

• Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan for full-time employees.
• Professional development opportunities.
• Employee pet discount.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed