Veterinary Receptionist

Caring Hands Animal Hospital - Centreville • Centreville, VA

4d • $18 - $23 • Onsite

About The Position

Caring Hands Animal Hospital in Centreville is seeking a dedicated, client-focused Veterinary Receptionist. Candidates with transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments are welcome. The role calls for composure under pressure, an affinity for animals, and the interpersonal skills to support clients in a range of situations, including emotionally demanding ones. Veterinary-specific knowledge is not required; onboarding and training will be provided.

The receptionist supports front-desk and daily hospital operations by welcoming clients and patients, managing calls and appointments, processing payments, maintaining records, and communicating with clinical staff. The schedule is 30–40 hours per week, with a mix of morning and evening shifts and every other Saturday. Pay is $18.00–$23.00 per hour, with the scale potentially higher depending on skills, experience, and qualifications.

Requirements

• At least 1 year of experience in a front-desk, receptionist, or customer-service role in a medical, dental, urgent-care, veterinary, or high-volume service environment.
• Strong customer-service skills and verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

• Experience in a veterinary clinic, animal-care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed