Veterinary Receptionist
About The Position
East Greenbush Animal Hospital is seeking a skilled and compassionate part-time Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and involves balancing accurate administrative work with warmth and professionalism, including during sensitive or emotionally complex interactions. Candidates should have experience managing a high-volume front desk, remain calm under pressure, and provide consistent, high-quality customer service in a clinical setting. The position is scheduled during hospital hours: Monday and Wednesday, 7:00 AM–7:30 PM; Tuesday, Thursday, and Friday, 7:00 AM–6:30 PM; and rotating Saturdays, 7:30 AM–12:30 PM. Compensation is $18–$22 per hour, based on skills, experience, and qualifications. East Greenbush Animal Hospital provides veterinary care to people and pets in the Capital District. It is a full-service animal hospital offering preventive care, orthopedic and soft tissue surgery, dentistry with dental radiography, internal medicine, digital X-ray and ultrasound, boarding, grooming, obedience training, and daycare. Visiting specialists are available when additional expertise is needed. The 7,200-square-foot facility has an open floor plan designed to maximize comfort and minimize stress for patients and owners.
Requirements
- At least 1 year of experience as a veterinary receptionist, veterinary CSR, or medical receptionist in a clinical setting.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Nice To Haves
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
- Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records and ensure timely data entry in the veterinary practice information management system.
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
- Maintain cleanliness and organization of the reception area and waiting room.
Benefits
- 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
