Veterinary Receptionist

White Oak Veterinary Clinic • White Oak, PA

24d • $16 - $17

About The Position

White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role contributes to the overall client experience by combining accurate administrative work with warm, professional communication, including during sensitive or emotionally complex interactions. The clinic is a full-service veterinary hospital treating dogs, cats, and exotic pets and providing veterinary care, surgical services, and pet dental care.

This is a full-time position. The hospital is open Monday through Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 5:00 PM. Shift times vary according to operational and staffing needs and may include 8:00 AM–5:00 PM, 9:00 AM–5:00 PM, 9:00 AM–7:00 PM, or 8:00 AM–8:00 PM. Candidates must be flexible and available for a variety of shifts during operating hours, including rotating Saturday coverage. The salary is $16.00–$17.00 per hour, depending on skills, experience, and qualifications.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
• Flexibility to work a variety of shifts during hospital operating hours, including rotating Saturday coverage.

Nice To Haves

• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
• Experience with Cornerstone practice management software is preferred.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, handling inquiries about appointments, prescription refills, vaccination records, and general hospital information.
• Check clients out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Keep the reception area and waiting room clean and organized.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off for full-time employees.
• 401(k) plan for full-time employees.
• Professional development opportunities.
• Employee pet discount.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed