Veterinary Receptionist

Caring Hands Animal Hospital - Merrifield • Falls Church, VA

24d • $17 - $23

About The Position

Caring Hands Merrifield is seeking a dedicated, client-focused Veterinary Receptionist. Candidates with transferable experience from human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments are welcome. The role calls for composure under pressure, an affinity for animals, and interpersonal skills for supporting clients in a range of situations, including emotionally demanding ones. Veterinary-specific knowledge is not required; onboarding and training are provided.

The receptionist supports front-desk and client-service operations, communicates with clinical staff, and helps maintain an organized, welcoming reception area. The schedule is Monday through Friday, 8 AM–8 PM, and every other Saturday, 8 AM–4 PM. Pay is $17.00–$23.00 per hour, depending on skills and experience.

Caring Hands Animal Hospital describes its approach as compassionate, transparent, and personalized. The organization emphasizes integrity, reliable care, teamwork, and a welcoming environment for pets and their owners.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism; ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

• Experience in a veterinary clinic, animal care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Perform client check-out, including processing payments, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed