Veterinary Receptionist

Companion Pet Partners, LLC•Milpitas, CA

About The Position

Parktown Veterinary Clinic is a fast-paced general veterinary practice with three full-time veterinarians and a high-volume schedule that includes surgeries, dental care, and wellness checks. The clinic emphasizes collaboration, mentorship, professional development, and a positive team culture. Separate waiting areas for cats and dogs are designed to reduce patient stress. The full-time Client Care Representative serves as the welcoming front-line contact for the practice, helping clients and their pets feel comfortable while supporting smooth reception operations. The role involves guiding clients through appointments, answering questions, communicating pet care instructions, and coordinating with clinic departments. The hiring process includes a one-way video interview through Hireflix followed by an on-site interview. The position pays $21.00–$24.00 per hour, depending on experience. Benefits include health, dental, and vision insurance; a 401(k) with company match; continuing education and professional development support; PTO; mental health assistance; employee discounts on services; a scrub allowance; and a referral program.

Requirements

High school diploma, GED, or equivalent.
At least 2 years of customer service experience in an animal care environment.
Familiarity with veterinary terminology and protocols.
Ability to handle cash and financial transactions.
Ability to multitask and use multi-line phone systems and veterinary programs.
Ability to manage high-volume, high-stress cases while maintaining professionalism.

Responsibilities

Greet clients and pets warmly and professionally, creating a positive first impression.
Manage multi-line phone systems and veterinary programs, gathering and documenting information accurately.
Communicate pet care instructions clearly and compassionately.
Schedule, confirm, and manage appointments, including efficient check-ins and check-outs with proper documentation.
Notify appropriate departments when patients arrive, distribute daily schedules, and prepare and update patient files.
Maintain a clean, organized, and inviting reception area and uphold hospital cleanliness standards.
Handle client deposits, cash, and other financial transactions accurately.
Educate clients about veterinary services and animal care best practices.
Help optimize clinic workflow through appointment scheduling and proactive confirmation calls.
Maintain required documents and medical records.