Veterinary Receptionist

Roanoke Animal Hospital • Roanoke, VA

2d

About The Position

Roanoke Animal Hospital is hiring a Veterinary Receptionist to support clients, patients, and the hospital team. The role centers on providing a welcoming, organized, and compassionate reception experience, including helping clients navigate medical concerns and outcomes. The position may also cross-train as a Veterinary Assistant and assist with patient care and other hospital needs as appropriate. Training and continuing education opportunities are available to support skill development and career growth.

Requirements

• Strong communication skills and the ability to multitask.
• Compassionate, calm, and team-oriented approach.
• Highly organized with strong computer skills.
• Self-starter with a desire to continue developing knowledge and skills.
• Willingness to cross-train as a Veterinary Assistant and support the team as needed.
• Must be able to withstand unpleasant odors and noises and may be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

• At least 1 year of veterinary experience is preferred.

Responsibilities

• Maintain the visual appeal of the hospital reception area.
• Greet and welcome clients and patients.
• Answer questions and triage client concerns.
• Answer calls and emails and direct them to the appropriate party for resolution.
• Schedule appointments to maximize efficiency and daily flow.
• Check clients in and out and process payments.
• Provide friendly, compassionate, and discreet emotional support to clients during times of need.
• Discuss and navigate various medical outcomes with clients.
• Cross-train as a Veterinary Assistant and assist with patient care and hospital needs as appropriate.

Benefits

• Health, dental, and vision benefits.
• Liability insurance, 401(k) and 401(k) matching, life and supplemental insurance, HSA, and FSA.
• Employee Assistance Program.
• Paid vacation and sick time for all employees.
• Paid bereavement program.
• Paid parental leave program.
• Continuing education allowance for licensed, registered, or certified roles.
• Tuition reimbursement for an AVMA-accredited veterinary technology program.
• Career development opportunities.
• Referral bonus program for most positions.
• Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed