Veterinary Receptionist

Lake City Animal Health & Wellness Ctr • Warsaw, IN

2d • Onsite

About The Position

Lake City Animal Health and Wellness Center is a full-service community animal hospital focused on accurate diagnostics, effective communication, compassionate animal care, and client education. The Veterinary Receptionist welcomes clients and patients, helps direct questions and concerns, manages appointment scheduling and client communications, and processes check-ins, checkouts, and payments. Receptionists provide friendly, discreet emotional support to clients during difficult times and must be comfortable with a range of medical outcomes. The role offers virtual and hands-on training and continuing development opportunities.

Requirements

• Compassionate, calm, and a team player.
• Able to multitask and communicate effectively.
• Highly organized and possess computer skills.
• Self-starter with a desire to continue advancing knowledge and skills.
• Able to withstand unpleasant odors and noises.
• May be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

• At least one year of veterinary experience.

Responsibilities

• Maintain the visual appeal of the hospital reception area.
• Greet and welcome clients and patients.
• Answer questions and triage client concerns.
• Answer calls and emails and direct them to the appropriate party for resolution.
• Schedule appointments to maximize efficiency and daily workflow.
• Check clients in and out and process payments.
• Offer clients friendly emotional support in a compassionate and discreet manner during times of need.

Benefits

• Health, dental, and vision benefits.
• Liability insurance.
• 401(k) and 401(k) matching program.
• Life and supplemental insurance.
• Health savings account (HSA) and flexible spending account (FSA).
• Employee Assistance Program.
• Paid vacation and sick time for all employees.
• Paid bereavement program.
• Paid parental leave program.
• Continuing education allowance for licensed, registered, or certified roles.
• Tuition reimbursement program for an AVMA-accredited veterinary technology program.
• Career development opportunities.
• Referral bonus program for most positions.
• Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed