Veterinary Receptionist

Virginia Beach S P C A • Virginia Beach, VA

6d

About The Position

The Veterinary Receptionist is part of the Virginia Beach SPCA Low-Cost Veterinary Clinic’s client services team and helps create a welcoming, positive experience for clients and their pets. The role serves as the first point of contact, supports appointment scheduling and client check-in and check-out, and handles phone and email communications. It also provides information about clinic services, pricing, and veterinary care while helping clients navigate their pets’ healthcare needs.

The clinic provides accessible, affordable veterinary care to the Virginia Beach and Hampton Roads communities. Its services include routine wellness and preventive care, spay/neuter services, dental procedures, surgery, and treatment for illness. The team works in a modern facility with digital radiography, ultrasound, in-house laboratory equipment, surgical capabilities, laser therapy, a cloud-based veterinary database, and a digital phone system.

Requirements

• Customer service experience; experience in a medical or veterinary setting is preferred.
• Ability to work collaboratively with people of different backgrounds, personalities, and communication styles.
• Strong multitasking, problem-solving, and critical-thinking skills.
• Excellent organizational skills and ability to prioritize in an active environment.
• Willingness and enthusiasm to learn, gain experience, and expand knowledge.
• Strong verbal and written communication skills.
• Patience, empathy, and a good sense of humor.
• Compassionate, dependable, organized, and genuinely enjoys helping people and animals.

Nice To Haves

• Experience in a medical or veterinary setting.

Responsibilities

• Welcome clients as the first point of contact with compassion, enthusiasm, and professionalism.
• Schedule appointments and manage client check-in and check-out efficiently.
• Answer and manage phone and email communications, prioritizing and routing questions and requests appropriately.
• Provide helpful information about clinic services, pricing, and veterinary care.
• Multitask in a fast-paced environment while maintaining a high level of customer service.
• Help create a welcoming and supportive experience for clients navigating their pets’ healthcare needs.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Eight paid holidays.
• Veterinary care discounts.
• Employee Assistance Program (EAP).
• Adoption discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed