Veterinary Receptionist

Gentle Care Animal Hospital • Lawrence, KS

20d

About The Position

Gentle Care Animal Hospital is seeking a Veterinary Receptionist to help keep the hospital organized and its daily operations running smoothly. The role provides a welcoming, professional experience for clients and patients, supports appointment scheduling and front-desk transactions, and helps connect clients with the veterinary team. It also involves responding compassionately to client concerns and recognizing situations that may require prompt veterinary attention. The hospital cares for a range of companion animals, including exotic pets, and provides services such as preventive care, internal medicine, surgery, and dental care.

The work takes place in a veterinary hospital, where employees may encounter unpleasant odors and noises, animal waste, and possible exposure to bites, scratches, or contagious diseases. Gentle Care Animal Hospital offers virtual learning, hands-on training, and interactive development opportunities to support employees’ professional growth.

Requirements

• At least one year of receptionist or veterinary experience is preferred.
• Compassionate, calm, and professional approach to client service.
• Strong communication skills and ability to multitask in a busy environment.
• Excellent organizational skills and computer proficiency.
• Team-oriented attitude and willingness to support coworkers.
• Self-starter mindset and desire to learn and grow in veterinary medicine.

Responsibilities

• Welcome clients and patients warmly while keeping the reception area clean, professional, and inviting.
• Answer phone calls and emails, respond to questions, and direct concerns to the appropriate team member.
• Schedule veterinary appointments efficiently to support patient needs and hospital flow.
• Check clients in and out, process payments, and complete front-desk transactions accurately.
• Listen to client concerns and provide compassionate, discreet emotional support during stressful or difficult situations.
• Recognize urgent concerns and promptly communicate with the veterinary team when a patient may need immediate attention.
• Help clients navigate their veterinary visits and connect them with appropriate team members for questions about care and treatment.
• Collaborate with veterinarians, veterinary technicians, and veterinary assistants to support clear communication and exceptional service.

Benefits

• Health, dental, and vision benefits
• Liability insurance
• 401(k) and 401(k) matching program
• Life and supplemental insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Program
• Paid vacation and sick time for all employees
• Paid bereavement program
• Paid parental leave program
• Competitive compensation
• Continuing education allowance for licensed, registered, or certified roles
• Tuition reimbursement for any AVMA-accredited veterinary technology program
• Career development opportunities
• Referral bonus program for most positions
• Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed