Veterinary Receptionist
About The Position
First Coast Veterinary Specialists & Emergency is hiring a part-time Veterinary Receptionist in Jacksonville Beach, Florida, to support its overnight emergency and specialty veterinary teams. The role guides clients through emergency visits and specialty care while helping veterinarians, Veterinary Technicians, and other hospital team members coordinate care. Previous veterinary hospital experience is required; emergency or specialty veterinary experience is strongly preferred. The hospital provides emergency medicine, neurology, orthopedic surgery, and soft tissue surgery for pets throughout Northeast Florida. The role is part of a collaborative environment where receptionists contribute to the client experience through compassionate communication, organization, and teamwork. Compensation is $20–$23 per hour based on experience, with applicable shift differentials. The position is part-time and includes Sundays, relief shifts, and some required holidays.
Requirements
- Previous veterinary hospital experience is required.
- Excellent customer service, communication, and interpersonal skills.
- Ability to communicate with empathy and professionalism when clients are experiencing stressful situations.
- Comfort working in an emergency veterinary environment with sick or injured animals.
- Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced hospital.
- Strong attention to detail and accuracy with client information, medical records, and payments.
- Proficiency with computers, phone systems, and administrative tasks.
- Ability to work scheduled overnight shifts, including some holidays.
- Fluent English speaking and reading skills are required.
Nice To Haves
- Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, veterinary customer service representative, or veterinary front desk team member is preferred.
- Emergency or specialty veterinary experience is strongly preferred.
- Bilingual candidates are encouraged to apply.
Responsibilities
- Welcome clients and their pets with compassion, professionalism, and understanding.
- Answer and manage a multi-line phone system, directing calls to appropriate team members.
- Schedule appointments and assist with client inquiries.
- Coordinate patient admissions for emergency visits and specialty services.
- Process payments, prepare invoices, and complete client checkouts.
- Maintain accurate medical records, client information, and related documentation.
- Communicate effectively with clients, veterinarians, Veterinary Technicians, and other hospital team members.
- Help clients navigate check-in and discharge during stressful or time-sensitive situations.
- Maintain a clean, organized, and welcoming reception area.
- Complete additional administrative and client service duties as needed.
Benefits
- 401(k) with employer match
- Employee pet discount
- Discounted pet insurance
- VetBloom learning and development platform
- Client Service Representative (CSR) Certificate Program
- Opportunities for professional development and career growth within Ethos Veterinary Health
- Employee referral opportunities
- Applicable shift differentials
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
