Veterinary Receptionist
About The Position
Fairview Heights Animal Clinic is hiring a dedicated, client-focused part-time Veterinary Receptionist. Candidates may bring transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments. The clinic values composure under pressure, an affinity for animals, and strong interpersonal skills, including the ability to support clients during emotionally demanding situations. Veterinary-specific knowledge is not required; onboarding and training are provided. The position averages 20–30 hours per week. The anticipated schedule includes Wednesdays from 7:30 AM to 7:00 PM, Thursdays from 7:30 AM to 6:00 PM, and rotating Saturdays from 7:30 AM to 5:00 PM. Flexibility to work additional days as needed based on hospital scheduling needs is expected. Pay is $18–$20 per hour, based on skills, experience, and qualifications. Fairview Heights Animal Clinic and the Animal Hospital of O’Fallon provide veterinary care in St. Clair County, Illinois, including preventative care, diagnostics, surgeries, boarding, and grooming. The clinic states that it is dedicated to a culture that celebrates diversity and supports inclusive service in the community.
Requirements
- At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
- Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and comfort learning new software and workflows.
- Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
- Genuine affinity for animals and comfort working in a clinical setting.
Nice To Haves
- Experience in a veterinary clinic, animal care facility, or medical office.
- Familiarity with veterinary or medical terminology.
- Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
Responsibilities
- Greet and check in clients and patients, collect intake information, and confirm appointment details in a professional and welcoming manner.
- Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
- Perform client check-out, including processing payments, posting charges, and scheduling future appointments.
- Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
- Enter data accurately and maintain organized records in the practice management system following onboarding and training.
- Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
- Maintain a clean, organized, and welcoming reception and waiting area.
Benefits
- 401(k) plan
- Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
- Professional development opportunities
- Employee pet discount
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
