Veterinary Receptionist - Roseville, CA

Vetcor•Roseville, CA

1d•Onsite

About The Position

Douglas Blvd Vet Clinic is hiring a Veterinary Receptionist! We are a seven-doctor small animal practice in Roseville, California, known for high-quality medicine, exceptional client service, and a supportive team culture. We’re looking for a Client Service Representative who is passionate about helping pets and people while creating an outstanding experience from the first phone call through check-out. We offer a supportive team where people genuinely help one another, a "better together" mindset, and a culture where authenticity and unique strengths are celebrated. We also celebrate birthdays, milestones, and little wins. You can expect predictable scheduling, no nights, weekends, or holidays, real lunch breaks, and flexibility when life happens. We provide professional development and skill-building opportunities in a learning-focused environment where questions are welcomed and growth is encouraged.

Requirements

Strong customer service skills and a passion for helping pets and their people.
Warm, confident, and compassionate communication skills.
The ability to manage a high volume of calls and multiple priorities while staying organized.
Confidence handling sensitive or difficult conversations with empathy and professionalism.
Comfort collecting payments, processing invoices, and discussing estimates with clients.
Strong attention to detail and a commitment to accurate documentation.
Problem-solving skills and a proactive, solutions-oriented mindset.
The ability to explain basic services, hospital policies, preventive care needs, and next steps clearly.
A positive, team-focused attitude and willingness to jump in wherever needed.

Nice To Haves

Familiarity with veterinary terminology and common appointment workflows is preferred.
Experience with veterinary practice management software such as AVImark, Cornerstone, ezyVet, or IDEXX Neo is a plus.
Willingness and ability to learn ezyVet.

Responsibilities

Welcome clients and patients with warmth, confidence, and professionalism.
Manage a high volume of phone calls, route calls appropriately, and respond to voicemails promptly.
Schedule appointments and coordinate a busy, multi-doctor calendar efficiently.
Prioritize urgent scheduling needs appropriately and help optimize daily clinic flow.
Check clients and patients in and out while maintaining accurate information.
Collect payments, process invoices, and review estimates with clients.
Clearly communicate hospital policies, pricing, services, and next steps.
Address client questions and concerns with empathy and escalate issues when appropriate.
Confirm appointments and follow up with clients through calls, texts, and emails.
Help clients schedule recommended services, preventive care, and rechecks.
Maintain accurate follow-up lists and document client outreach in patient records.
Keep the front desk and lobby clean, organized, and welcoming.
Support teammates and help keep daily hospital operations running smoothly.

Benefits

A flexible approach to compensation that reflects your skill set and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral Bonus Program
Health insurance including medical, dental, and vision (full-time only)
Supplemental insurance options
Paid parental leave
Sick Time / Paid Time Off
Free or discounted lab work for employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Predictable scheduling
Weekends off
No nights or holidays
Real lunch breaks
Flexibility when life happens
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program