Veterinary Receptionist - Visalia, CA

Vetcor • Visalia, CA

17h • Onsite

About The Position

Caldwell Pet Hospital is seeking a Veterinary Receptionist to join our friendly, fast-paced two-doctor practice. We believe exceptional veterinary medicine begins with an exceptional client experience, and our reception team plays a vital role in making every visit welcoming, organized, and stress-free. If you enjoy building relationships, thrive in a busy environment, and love helping both people and pets, you'll find a rewarding career with our supportive and collaborative team. You'll help guide clients through every step of their visit, provide reassurance during stressful moments, and create the welcoming experience that keeps families returning to our hospital. Our team believes that supporting one another is just as important as supporting our clients. You'll enjoy consistent scheduling, genuine mentorship, and opportunities to continue growing your skills while working alongside people who truly appreciate your contributions. Every day offers the opportunity to make someone's experience a little easier—whether it's greeting a nervous pet owner with a smile, helping coordinate patient care, or simply making sure every client feels heard and cared for.

Requirements

• Strong customer service skills with a focus on building long-term client relationships
• Excellent verbal and written communication skills
• A warm, confident, and compassionate communication style
• Strong multitasking and organizational abilities
• The ability to remain calm and professional in a fast-paced environment
• Attention to detail and dependable work habits
• A positive attitude and team-oriented mindset
• Comfort working around cats and dogs of all sizes
• A commitment to providing exceptional client service
• A willingness to learn and grow professionally

Nice To Haves

• Previous veterinary reception experience is preferred but not required
• Bilingual skills are preferred
• Familiarity with veterinary terminology is preferred
• Experience with Avimark practice management software is preferred

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and route messages appropriately
• Respond to client voicemails in a timely manner
• Schedule appointments and efficiently manage a multi-doctor calendar
• Check patients in and out while maintaining accurate client and patient information
• Collect payments and process invoices accurately
• Maintain complete and organized medical records
• Coordinate communication between clients and the medical team
• Help facilitate smooth patient flow throughout the day
• Maintain a clean, organized, and welcoming reception area
• Provide excellent customer service during every client interaction
• Support teammates throughout the hospital as needed
• Maintain confidentiality of client and patient information
• Help create a positive experience for every client and patient who visits the hospital

Benefits

• Competitive pay
• 401(k) matching
• Tuition support
• Referral bonuses
• Comprehensive medical, dental, and vision coverage with supplemental options
• Up to three weeks of paid parental leave
• Generous paid time off
• Employee pet discounts
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Professional development opportunities
• Uniform allowance
• Six paid holidays
• Employee Assistance Program
• Flexible scheduling
• Healthy work-life balance with no nights or holiday hours
• 401(k) Matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service.
• Sick Time / Paid Time Off
• Free or discounted laboratory work for employee pets
• Pet discounts on services and products
• Pet food discount program
• Uniform allowance
• Employee discount program
• Supportive and collaborative workplace culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed