Veterinary Receptionist - Roseville, CA

Douglas Boulevard Veterinary Clinic • Roseville, CA

1d • $18 - $19 • Onsite

About The Position

Douglas Blvd Vet Clinic is seeking a Client Service Representative (Veterinary Receptionist) to join their team. This full-time role is responsible for creating an outstanding client experience from the first phone call through check-out. The clinic is a seven-doctor small animal practice known for high-quality medicine, exceptional client service, and a supportive team culture. The ideal candidate is passionate about helping pets and people and thrives in a collaborative environment.

Requirements

• Strong customer service skills and a passion for helping pets and their people.
• Warm, confident, and compassionate communication skills.
• The ability to manage a high volume of calls and multiple priorities while staying organized.
• Confidence handling sensitive or difficult conversations with empathy and professionalism.
• Comfort collecting payments, processing invoices, and discussing estimates with clients.
• Strong attention to detail and a commitment to accurate documentation.
• Problem-solving skills and a proactive, solutions-oriented mindset.
• The ability to explain basic services, hospital policies, preventive care needs, and next steps clearly.
• Willingness and ability to learn ezyVet.
• A positive, team-focused attitude and willingness to jump in wherever needed.

Nice To Haves

• Familiarity with veterinary terminology and common appointment workflows is preferred.
• Experience with veterinary practice management software such as AVImark, Cornerstone, ezyVet, or IDEXX Neo is a plus.

Responsibilities

• Welcome clients and patients with warmth, confidence, and professionalism.
• Manage a high volume of phone calls, route calls appropriately, and respond to voicemails promptly.
• Schedule appointments and coordinate a busy, multi-doctor calendar efficiently.
• Prioritize urgent scheduling needs appropriately and help optimize daily clinic flow.
• Check clients and patients in and out while maintaining accurate information.
• Collect payments, process invoices, and review estimates with clients.
• Clearly communicate hospital policies, pricing, services, and next steps.
• Address client questions and concerns with empathy and escalate issues when appropriate.
• Confirm appointments and follow up with clients through calls, texts, and emails.
• Help clients schedule recommended services, preventive care, and rechecks.
• Maintain accurate follow-up lists and document client outreach in patient records.
• Keep the front desk and lobby clean, organized, and welcoming.
• Support teammates and help keep daily hospital operations running smoothly.

Benefits

• Flexible approach to compensation that reflects skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program
• Health insurance including medical, dental, and vision (full-time only)
• Supplemental insurance options
• Paid parental leave (full-time employees only; available after one year of service)
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Predictable scheduling
• Weekends off
• No nights or holidays
• Real lunch breaks
• Flexibility when life happens
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed