Veterinary Receptionist

Rocky Point Animal Hospital•Rocky Point, NC

About The Position

Rocky Point Animal Hospital is seeking a Veterinary Receptionist to support clients and patients at its veterinary hospital. The hospital provides in-house diagnostic services and care ranging from routine wellness visits to urgent medical care. The receptionist maintains the reception area's appearance, welcomes clients and patients, answers questions and triages concerns, handles calls and emails, directs inquiries to the appropriate party, schedules appointments, and processes client check-ins, checkouts, and payments. Receptionists also provide compassionate, discreet emotional support to clients during difficult times and must be comfortable with a range of medical outcomes. The role includes opportunities for virtual and hands-on interactive training and continuing development. The hospital is open Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m., Wednesday from 8 a.m. to 8 p.m., and is closed on weekends.

Requirements

Be compassionate, calm, a team player, a multitasker, and a strong communicator.
Be highly organized and possess computer skills.
Be a self-starter with a desire to continue advancing knowledge and skills.
Be able to withstand unpleasant odors and noises.
May be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

Receptionist experience, with a preference for a minimum of 1–2 years of veterinary experience.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Offer clients friendly emotional support in a compassionate and discreet manner during times of need.

Benefits

Comprehensive benefits, including health, dental, vision, liability, 401(k) and 401(k) matching, life and supplemental insurance, HSA, and FSA.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement program available to any AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.