Veterinary Receptionist

Alliance Animal Health•Lebanon, NH

About The Position

Stonecliff Animal Clinic of New Hampshire is a multi-doctor, full-service general practice and an AAHA-accredited and USDA-accredited hospital that is also part of the American Association of Feline Practitioners. The clinic provides preventative and wellness care, routine and complex surgery, ultrasound, dental services, behavioral case management, and other veterinary services. The clinic is seeking colleagues who are passionate about quality care and welcomes both experienced veterinary professionals and people new to veterinary medicine. The Veterinary Receptionist helps create a welcoming and efficient experience for clients and patients. The role includes providing compassionate, discreet emotional support to clients during difficult situations and requires comfort with a range of medical outcomes. Training and continuing development opportunities are available through virtual and hands-on interactive programs. The clinic operates Monday through Wednesday from 7:30 a.m. to 7:00 p.m. and Thursday through Saturday from 7:30 a.m. to 5:00 p.m.; it is closed Sundays. The stated pay range is $15–$23 per hour.

Requirements

Compassionate, calm, team-oriented, and able to multitask.
Strong communication skills.
Highly organized and possess computer skills.
Self-starter with a desire to continue advancing knowledge and skills.
Able to withstand unpleasant odors and noises.
May be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

At least one year of veterinary experience is preferred.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Provide friendly emotional support to clients in a compassionate and discreet manner during times of need.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, a 401(k) and 401(k) matching program, HSA, and FSA.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement program available for any AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.