Veterinary Receptionist
About The Position
Caring Hands Merrifield is seeking a dedicated, client-focused Veterinary Receptionist. Candidates may bring transferable experience from human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. The role calls for composure under pressure, an affinity for animals, and the interpersonal skills to support clients in a range of situations, including emotionally demanding ones. Veterinary-specific knowledge is not required; onboarding and training are provided. The receptionist welcomes and checks in clients and patients, manages calls and appointments, processes payments, maintains records, communicates with clinical staff, and keeps the reception and waiting area organized. The schedule is Monday through Friday, 8 AM–8 PM, and every other Saturday, 8 AM–4 PM. Pay is $17.00–$23.00 per hour, depending on skills and experience. Caring Hands Animal Hospital describes compassion and purpose as central to its work. The team aims to provide transparent, personalized veterinary care and foster a welcoming, supportive environment for pets, clients, and colleagues.
Requirements
- At least one year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
- Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and comfort learning new software and workflows.
- Reliability, punctuality, and professionalism; ability to work independently and as part of a team.
- Genuine affinity for animals and comfort working in a clinical setting.
Nice To Haves
- Experience in a veterinary clinic, animal care facility, or medical office.
- Familiarity with veterinary or medical terminology.
- Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
Responsibilities
- Greet and check in clients and patients, collect intake information, and confirm appointment details.
- Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
- Complete client check-outs, including processing payments, posting charges, and scheduling future appointments.
- Provide composed, compassionate service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
- Enter data accurately and maintain organized records in the practice management system after onboarding and training.
- Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
- Maintain a clean, organized, welcoming reception and waiting area.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan for full-time employees
- Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
