Veterinary Receptionist
About The Position
Bulger Veterinary Hospital is hiring a full-time Veterinary Receptionist to join our team in Lawrence, Massachusetts. This role is ideal for a client-focused professional who enjoys helping pets and their families while supporting a collaborative veterinary hospital environment. As a Veterinary Receptionist at Bulger, you’ll be one of the first points of contact for our clients and patients. You’ll help create a welcoming experience while working alongside General Practice, Emergency, and Specialty Medicine teams. As a Client Care Specialist, you’ll be one of the first points of contact for our clients and patients. You’ll help create a welcoming, supportive experience for pet owners while assisting our medical teams in a busy multi-doctor, multi-specialty hospital environment. This role is ideal for someone who enjoys helping people, communicating clearly, staying organized in a fast-paced setting, and bringing empathy to every interaction.
Requirements
- Passionate about delivering outstanding client service
- Friendly, professional, and welcoming in a fast-paced environment
- Strong communicators with excellent organizational skills
- Able to multitask while maintaining attention to detail
- Comfortable working collaboratively with multiple departments and medical teams
- Flexible with scheduling, including weekends and occasional holidays
- Fluent English speaking and reading skills required
Nice To Haves
- Veterinary reception experience
- Medical secretary experience
- Customer service or hospitality experience
Responsibilities
- Welcome clients and patients while providing a warm, professional experience
- Prepare and review electronic medical records
- Assist with appointment scheduling and general client communication
- Answer incoming phone calls and direct inquiries appropriately
- Process payments and assist with financial transactions
- Support medication fulfillment with attention to detail
- Provide compassionate support to clients during urgent and end-of-life situations
- Maintain accurate documentation and communication across departments
Benefits
- Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
- CVT/LVT/RVT license reimbursement
- RECOVER Training for advanced CPR skills
- Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
- 16-Week VTNE Study Group
- Professional Development Assistance
- Generous PTO + Paid Holidays
- Employee Referral Bonuses + Employee Pet Discount
- Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
- NVA Pet Resort Discount + Pet Insurance Discount
- Medical, Dental, Vision + HSA/FSA Options
- Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
- 401(k) with employer match
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
