Veterinary Receptionist

Veterinary Practice Partners • Boca Raton, FL

6d

About The Position

Calusa Veterinary Center is seeking a dedicated, client-focused Veterinary Receptionist to support clients and patients at its full-service animal hospital. Candidates may bring transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer-service environments. The role calls for composure under pressure, an affinity for animals, and interpersonal skills for supporting clients in emotionally demanding situations. Veterinary-specific knowledge is not required; onboarding and training are provided.

The receptionist welcomes clients and patients, handles calls and appointment-related tasks, processes payments, maintains records, communicates with clinical staff, and keeps the reception and waiting area organized. The position is full time, scheduled for 32–40 hours per week, with flexible scheduling and required night, day, and weekend availability. Pay is $18–$22 per hour, based on skills, experience, and qualifications.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer-service role in a medical, dental, urgent-care, veterinary, or high-volume service environment.
• Strong customer-service skills and verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism; ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.
• Availability for flexible scheduling, including nights, days, and weekends.

Nice To Haves

• Experience in a veterinary clinic, animal care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Complete client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate service to clients experiencing anxiety, distress, or difficult news regarding their pet's health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan for full-time employees.
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology.
• Professional development opportunities.
• Employee pet discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed